April 7, 2020

COVID-19: WhatsApp Introduces New Limit on Message Forwards to Fight Spread of Misinformation


The new restrictions could affect other more genuine information from circulating

WhatsApp is imposing additional restriction on how frequently a message can be shared on its platform in its latest effort to curtail the spread of misinformation.

The Facebook-owned instant messaging service said today that any message that has been forwarded five or more times will now face a new limit that will prevent a user from forwarding it to more than one chat (contact) at a time.

A spokesperson told TechCrunch that WhatsApp will roll out this change to users worldwide this Tuesday.

Today’s move builds on WhatsApp’s effort from last year when it limited users from forwarding a message to more than five users at once. The service, used by more than 2 billion users, said the move allowed it to reduce the volume of message forwards globally by 25%.

The end-to-end encryption on WhatsApp — which the company is fighting for in several markets — prevents it from reading the content of a message, so it relies on metadata of a message to gauge its spread.

“Is all forwarding bad? Certainly not,” the company wrote in a blogpost today. “However, we’ve seen a significant increase in the amount of forwarding which users have told us can feel overwhelming and can contribute to the spread of misinformation. We believe it’s important to slow the spread of these messages down to keep WhatsApp a place for personal conversation.”

More than a dozen deaths in recent years — several in WhatsApp’s biggest market, India — have been linked to viral circulation of misinformation on Facebook’s service.

Facebook has moved to take several efforts in recent weeks as the world grapples with the coronavirus pandemic. Last month, it announced free developer tools for Messenger to combat COVID-19, and introduced an info centre atop of the news feed to prominently showcase reliable information.

The new changes come as infections remained the same in Rwanda at 105 as there were no new cases recorded today. Seven (7) people have recovered. No deaths in Rwanda.

Additionally, the WhatsApp company is also working with nonprofit organizations such as the WHO to build helplines, and has committed to donate millions of dollars. The World Health Organization’s helpline on Messenger and WhatsApp has already reached more than 10 million users, days after its launch. The Indian government also launched a helpdesk bot on WhatsApp last month.

But the vast reach of Facebook has also attracted scammers. “Unfortunately, scammers may try to take advantage of people’s vulnerability and generosity during this time,” wrote Stan Chudnovsky, VP of Messenger.

WhatsApp has also been testing a feature on the beta version of its Android app that gives users the ability to quickly comb through the web with the text or video they have received for more context.

A spokesperson said the platform plans to roll out this feature in the near future.

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1 Comment

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